These Terms and Conditions (the "Terms") set out the rules for accessing and using LuckyOnes Casino Canada (the "Site", "we", "us", "our"). Registering an account or otherwise using the Site means you accept these Terms in full. If any part of them doesn't sit right with you, please don't proceed with using the Site.
1. Eligibility
To register an account or play at LuckyOnes Casino you must be 18 or older, or have reached the legal age of majority where you live if that is higher. Checking that online gambling is permitted in your jurisdiction before you sign up is your responsibility. We may ask for proof of age and identity at any point and can suspend an account until this has been supplied.
2. Account Registration
Only one account is permitted per player. The information you provide at registration — legal name, date of birth, contact details and so on — needs to be accurate, current and complete. Keeping your login credentials confidential, and taking responsibility for everything done under your account, falls to you. Duplicate accounts, accounts opened with false details, or accounts used to get around bonus rules can be suspended or closed, with related winnings forfeited.
3. Verification (KYC)
Following standard industry and regulatory practice, we may request that you verify your identity, address, payment method or source of funds before a withdrawal is processed, or at any other stage of our relationship with you. Withdrawals may be delayed if requested documents take time to arrive.
4. Bonuses and Promotions
Every welcome bonus, free spin offer and other promotion comes with its own terms — wagering requirements, maximum bet limits, game contribution rates and expiry dates among them — which are set out when the offer is presented. Where we reasonably suspect abuse or a breach of these Terms, we may refuse, withdraw or amend a bonus, and void any related winnings.
5. Deposits and Withdrawals
You can deposit and withdraw using any of the payment methods listed on the Site. How long processing takes depends on the method, and may involve minimum and maximum limits along with identity and payment checks. Standard transactions carry no fee from us, though your bank or payment provider might apply its own.
6. Responsible Gambling
Responsible gambling matters to us, and tools like deposit limits, time-outs and self-exclusion are available whenever you need them. If your gambling starts to feel like it's getting out of hand, get in touch with our support team, or reach out to a problem gambling organisation local to you.
7. Intellectual Property
Everything on the Site — logos, graphics, game titles, text and more — is owned by or licensed to LuckyOnes Casino Canada and protected under copyright and trademark law. Copying, reproducing or distributing any part of it without our prior written consent isn't permitted.
8. Limitation of Liability
The Site is provided "as is". We work to keep it secure and available, but can't guarantee it will always be error-free or uninterrupted. To the extent the law allows, we won't be liable for indirect or consequential loss arising from your use of the Site.
9. Suspension and Termination
At our discretion, an account may be suspended or closed if we reasonably believe these Terms have been breached, if the account appears linked to fraud or money laundering, or if a regulator or payment partner requires us to act.
10. Changes to These Terms
These Terms may be updated from time to time to reflect changes to our services or to legal requirements. Updates will appear on this page, and carrying on using the Site afterwards means you accept the revised version.
11. Contact Us
Questions about these Terms can be directed to our Support page or sent by email to [email protected].