This Privacy Policy sets out how LuckyOnes Casino Canada ("we", "us", "our") collects, uses and safeguards your personal information whenever you visit the Site or open an account with us. Using the Site means you're comfortable with the practices described here.
1. Information We Collect
Depending on how you use the Site, we may collect:
- Identity information — your name, date of birth, address and government-issued ID, used to verify your age and identity.
- Contact information — your email address and phone number.
- Financial information — payment method details and transaction history, needed to process your deposits and withdrawals.
- Technical information — your IP address, device and browser type, and the pages you visit, gathered automatically via cookies and similar tools.
2. How We Use Your Information
Your information helps us set up and run your account, confirm your identity, handle deposits and withdrawals, guard against fraud and money laundering, provide customer support, meet our legal and regulatory obligations, and — only if you've opted in — let you know about promotions and offers.
3. Cookies
Cookies and similar technologies keep you signed in, remember your preferences and help us understand how people use the Site. Our Cookie Policy covers the types we use and how you can manage them.
4. Sharing of Information
Your personal information is never sold. It may be shared with payment providers and banks to handle transactions, identity-verification providers to confirm your age and identity, regulators and law-enforcement authorities where the law requires it, and the IT and support providers who help us run the Site — always under appropriate confidentiality obligations.
5. Data Security
Industry-standard security measures, including encrypting sensitive data in transit, protect your information from unauthorised access, loss or misuse. Only staff who need personal data to do their job have access to it.
6. Data Retention
Your personal information is kept for as long as your account stays active, and for a reasonable time afterwards where our legal, regulatory or accounting obligations require it, or to help resolve any disputes.
7. Your Rights
Depending on where you live, you may be entitled to access the personal information we hold about you, ask for inaccurate information to be corrected, request deletion of your data where we're not obliged to keep it, and opt out of marketing communications whenever you like. Get in touch using the details below to exercise any of these rights.
8. Children's Privacy
LuckyOnes Casino Canada is for adults only. We don't knowingly collect personal information from anyone under the legal gambling age, and if we discover we have, the account and its data will be closed and removed.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. Changes are posted on this page, and where they're significant, we'll take reasonable steps to let you know.
10. Contact Us
Questions about this Privacy Policy or how your data is handled can be sent via our Support page or by email to [email protected].